satisfaction is our highest priority at Groove Jet Salon + Spa and that
is why we guarantee each and every service. If you feel that you did
not receive the service you requested please contact the salon within 2
weeks of service and we will be more than happy to redo your
ensure you receive your choice of appointment day/time, we recommend
you schedule your next appointments as you check out.
will give you a courtesy reminder call one business day before your
arrive 10 minutes before for your appointment. This will allow you time
to check-in, relax and enjoy a beverage or the latest fashion in our
To ensure the promptness of all
appointments, we may need to reschedule any appointment that
is 15 minutes or
later to another convenient time.
at least 24 hours cancellation to allow our team
the opportunity to accommodate other guests. Same day
cancellations carry a 50% of scheduled appointment cancellation
we will have to report you to the Wilmington Police as a missing
person. Please don't make us send the police to your
Please call to let us know if you can't make your appointment.
appreciate your business and new guest referrals. When the
new guest tells us you referred them to us, we will give you a $10
credit on your account to be used at your convenience. And the new
guest will also receive a $10 credit. Thank you for your
is available on the streets and in the nearby parking decks. If you use
a meter, please be sure to note what time you may need to replenish
your meter. To avoid parking tickets we suggest parking in
Market Street Parking Deck. You may enter through our back door, which
leads into the lower level of the deck.
love children. However,
unsupervised children will be fed candy and coffee so you may
enjoy them the rest of the day. We
appreciate your understanding.